Frequently asked questions - Cleaning Services
We’re here to make your cleaning or moving day effortless.
Below are answers to common questions from our customers — from preparing your space to what happens after we’re done.
If you ever need help, our team is always just a call or email away.
Email: Info@clevaservices.co.uk
Call: 07479 405 044
Web: www.clevaservices.co.uk
Operating times: Monday–Saturday | 08:00 – 18:00
Before Your Cleaning Appointment
Q: Do I need to provide any equipment or products?
No — our team brings all required materials and tools. If you prefer specific products, let us know when booking.
Q: Can I cancel or reschedule my booking?
Yes — cancellations are free up to 8 hours before your appointment. Shorter notice may incur a small fee to cover staff time.
Q: Can I trust your team in my home?
Absolutely. All CLEVA cleaners are DBS-checked, insured, and trained to respect your privacy and property.
Q: Do I need to be home during the clean?
No, as long as we have secure access (keys, codes, etc.). We’ll lock up and notify you once the job is complete.
During Your Cleaning
Q: How long will it take?
It depends on the size of your property and services booked. We’ll give an estimated duration beforehand.
Q: Are pets okay to have around?
Yes, but please let us know ahead of time so our team can work safely and comfortably.
Q: What if something gets damaged?
We take great care, but if an accident occurs, contact us within 24 hours. We’ll review and resolve it fairly.
After Your Cleaning
Q: What if I’m not satisfied with the clean?
Tell us within 24 hours — we’ll return or fix the issue at no extra cost.
Q: How do I pay?
Payment is due upon completion via bank transfer, cash, or online link.
Q: Do you offer regular cleaning discounts?
Yes — repeat customers benefit from loyalty discounts. Ask our team for details!
Frequently asked questions - Removal Service
Before Your Move
Q: When should I book my move?
As early as possible — ideally 2 weeks in advance, especially at month-end or weekends.
Q: What do I need to do before moving day?
Pack and label boxes clearly (unless we’re packing for you).
Arrange parking for our van(s).
Disconnect and prepare appliances.
Secure valuables and personal documents separately.
Q: What if I need to cancel?
We understand plans change. Our cancellation terms depend on notice period — see our policy, or contact us for advice.
Q: Do you offer packing services?
Yes, we provide full or partial packing. Ask us for an all-inclusive quote.
During Your Move
Q: Do I need to be present?
We recommend you (or a trusted contact) are on-site to guide our team and confirm instructions.
Q: How do you protect my furniture?
We use padded blankets, straps, and covers for every move to prevent damage.
Q: Can I travel in the van?
For insurance and safety reasons, we can’t transport passengers.
Q: What happens if there’s a delay?
We’ll always keep you informed. Delays caused by weather, traffic, or access issues are handled fairly and transparently.
After Your Move
Q: What if something’s damaged or missing?
Please inform us within 24 hours of delivery. We’ll review under our insurance and resolve quickly.
Q: How do I pay?
Payment is due at completion by bank transfer, card, or online link.
Q: Can you collect used boxes after the move?
Yes — we re-use and recycle materials wherever possible.
Frequently asked questions - General
GENERAL FAQ
Q: What areas do you cover?
We’re based in London and serve the entire UK region.
Q: Are you insured?
Yes — we hold Public Liability, Employers’ Liability, and (for removals) Goods-in-Transit Insurance.
Q: What are your operating hours?
Monday–Saturday | 08:00–18:00
Q: How do I give feedback?
We welcome feedback! Email, call, or use our post-service link. Every message is reviewed by management.
Q: What makes Cleva Services different?
We put you first. Clear pricing, friendly staff, and reliable service are at our core. Many of our clients return — and that’s the best compliment we can receive.
By booking with Cleva Services, you agree to our Terms of Service.